Privacy policy

This Privacy Policy explains how Kausay (“Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from kausay.com (the “Site”) or otherwise interact with us through the Site (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use or access our Services.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page, and the “Last updated” date will be revised accordingly. Please review this policy regularly to stay informed about how we handle your personal information.

Information We Collect

1. Information You Provide Directly
We collect information you provide when interacting with our Services, including:

  • Contact Information: Name, address, phone number, and email address.
  • Order Information: Billing address, shipping address, payment details, and purchase history.
  • Account Information: Username, password, and security details for account management.
  • Customer Support: Information included in messages or inquiries sent to us.

You can choose not to provide certain information, but this may prevent you from accessing specific features of the Services.

2. Information Collected Automatically
We may automatically collect information about your interactions with our Services through cookies, pixels, and similar technologies, including:

  • Device and Browser Information: Type of device, browser settings, and operating system.
  • Usage Data: Pages viewed, time spent on the Site, and other browsing activities.
  • IP Address and Location Data: Collected to customize your experience.

3. Information from Third Parties
We may receive information from:

  • Service Providers: Shopify and other vendors supporting our Services (e.g., payment processing, shipping).
  • Advertising Partners: Data to optimize marketing campaigns.

This information is handled in accordance with this Privacy Policy.

How We Use Your Information

1. Providing the Services
We use your personal information to:

  • Fulfill and ship your orders.
  • Process payments securely.
  • Manage your account.
  • Provide notifications regarding your orders and account.

2. Marketing and Advertising
Your information may be used to:

  • Send promotional emails, text messages, or postal mail.
  • Show tailored ads for our products on our Site and other platforms.
    You can opt out of marketing communications at any time.

3. Security and Fraud Prevention
We use your information to:

  • Protect our Site and Services from fraudulent or malicious activities.
  • Investigate and address security concerns.

4. Service Improvement and Communication
We analyze user behavior to enhance our Services and respond to your inquiries effectively.

Cookies

We use cookies to improve your experience, analyze site performance, and personalize content. For details about the cookies used on Shopify-powered stores, please visit Shopify’s Cookie Policy.

You can control cookies through your browser settings, but disabling them may affect the functionality of our Services.

We recognize the Global Privacy Control (GPC) signal and will honor opt-out requests received through GPC for sharing and targeted advertising.

How We Share Your Information

We may share your personal information with:

  1. Service Providers: Vendors supporting our operations (e.g., payment processors, shipping providers, analytics).
  2. Business Partners: For marketing and promotional purposes.
  3. Affiliates: Within our corporate group for legitimate business purposes.
  4. Legal Obligations: To comply with legal requirements or protect our rights.

We do not sell or share sensitive personal information without your consent or for profiling purposes.

Children’s Privacy
Our Services are not intended for children under 16, and we do not knowingly collect their information. If you believe your child has provided personal information, please contact us at hello@kausay.com for removal.

Your Rights

Depending on your location, you may have the following rights:

  • Access/Know: Request access to personal information we hold about you.
  • Delete: Request the deletion of your personal data.
  • Correct: Request corrections to inaccurate information.
  • Portability: Request a copy of your data in a portable format.
  • Withdraw Consent: Revoke consent for processing your data.

To exercise your rights, contact us at hello@kausay.com. We may need to verify your identity before processing your request.

Data Transfers
Your information may be stored and processed outside your country, including the U.S. or EU. For transfers outside the EU, we rely on Standard Contractual Clauses or equivalent legal frameworks to ensure adequate protection.

Security and Retention

We implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Third-Party Links
Our Site may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies independently.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

Email: hello@kausay.com
Mailing Address: 954 Lexington Ave., 190, New York, NY, 10021, US